How can we help?
We usually reply within 24 hours.
Fastest way: open the app and use the Support tab. Your message reaches us with the technical details we need, and our reply appears right in the app.
Frequently asked questions
I can't connect — what should I do?
Pick a different server location, or disconnect and connect again. Turning Airplane Mode on and off resets your network. If it still fails, contact us from the app's Support tab so we can see which server you tried.
How do I cancel my subscription?
- iPhone / iPad: Settings → your name → Subscriptions → Vox VPN → Cancel.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Vox VPN → Cancel.
- Bought on this website: sign in and open My account.
You keep Premium until the end of the period you've paid for.
I bought Premium but it doesn't show as active.
In the app, open the Premium screen and tap Restore purchases while signed in with the same Apple ID or Google account you paid with. If you paid on this website, link the device with a code from My account → Devices.
Can I use Premium on my tablet or computer?
Yes — one plan covers 1 phone, 1 tablet and 1 computer at the same time.
- Sign in at vox-vpn.com (create an account if you don't have one) and open My account → Devices.
- Generate a 6-character code and enter it in the app on the phone that has your subscription: Settings → Link web account. Your subscription now belongs to your web account.
- On a tablet, enter a new code the same way. On a Mac or Windows PC, download the app and sign in with your e-mail and password.
Linking a new device of the same kind replaces the old one.
I switched to a new phone — can I move my subscription?
Yes. Install Vox VPN on the new phone and tap Restore purchases on the Premium screen with the same Apple ID or Google account. If your subscription is linked to a web account, enter a new link code instead.
I forgot my website password.
Use Reset password and enter the e-mail you registered with. We'll send a link that's valid for 60 minutes — check your spam folder if it doesn't arrive.
What data do you keep about me?
Our Privacy Policy explains exactly what we collect, why, and for how long.
How do I delete my account or data?
Use the account deletion form, or e-mail us the device ID shown in the app's Support tab and we'll delete the records linked to it.