Support

We usually reply within 24 hours.

Frequently asked questions

I can't connect — what should I do?

Try switching to a different server location, or disconnect and reconnect. If the problem persists, toggle Airplane Mode on/off to reset your network, then try again. Still stuck? Contact us from the in-app support section.

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings → your name → Subscriptions on your iPhone, select Vox VPN and tap Cancel. You keep Premium access until the end of the paid period.

I bought Premium but it doesn't show as active.

Open the Premium screen in the app and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used for the purchase.

I switched to a new phone — can I move my subscription?

Yes. Install Vox VPN on the new device and tap Restore Purchases on the Premium screen while signed in with the same Apple ID.

Do you log my browsing?

No. We don't log, inspect or sell your browsing activity. See our Privacy Policy for details.

How do I delete my data?

Email us your device identifier (shown in the in-app Support section) and we'll delete the records associated with it.